Privacy Policy

1. Introduction

phivip ("we," "us," or "our") operates the online casino and sports betting platform accessible at phivip.cam. We are committed to protecting the privacy and personal data of every user who accesses our Platform. This Privacy Policy has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC) and the Philippine Amusement and Gaming Corporation (PAGCOR).

This Policy applies to all personal data we collect through the phivip website, mobile-optimized pages, customer support channels, and any other service we offer (collectively, the "Platform"). By accessing or using phivip, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree, please discontinue your use of the Platform immediately.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Information We Collect

phivip collects personal data through various points of interaction on the Platform. The categories of data we collect include:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, gender, nationality, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Contact details: Email address, mobile number, and preferred communication channel (Viber, Telegram, Live Chat).
• Identity verification (KYC) documents: Government-issued IDs such as PhilSys National ID, passport, driver's license, or other PAGCOR-acceptable identification documents.
• Payment information: Transaction records including deposits and withdrawals processed via GCash, Maya, BPI, BDO, UnionBank, Metrobank, and USDT. Full payment credentials are not stored by phivip.
• Communications: Messages, complaints, feedback, and support inquiries submitted to our customer service team.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone.
• Usage data: Pages visited, features accessed, session duration, betting history, game preferences, and click-stream data.
• Cookies and similar technologies: Session cookies, persistent cookies, and local storage data used to maintain your login session and personalize your experience (see Section 6).
• Location data: General geographic location inferred from your IP address to support regulatory geo-restriction compliance.

2.3 Information from Third Parties

• Identity and fraud verification data from KYC service providers.
• Transaction confirmation data from payment processors and e-wallet providers.
• Publicly available information used for anti-money laundering (AML) screening and sanctions compliance.

3. How We Use Your Information

phivip processes your personal data for the following purposes:

Purpose	Examples
Account management	Creating and maintaining your phivip account, processing login authentication, resetting passwords.
Service delivery	Processing deposits and withdrawals in PHP, granting access to casino games, sports betting, slots, bingo, and sabong.
Regulatory compliance	KYC verification, AML monitoring, age verification (21+), PAGCOR reporting obligations.
Fraud prevention & security	Detecting suspicious activity, preventing multi-accounting, protecting against unauthorized access.
Customer support	Responding to queries, resolving disputes, processing responsible gaming requests such as self-exclusion.
Marketing (with consent)	Sending promotional offers, bonus notifications, and platform updates via email or messaging apps where you have opted in.
Platform improvement	Analyzing usage patterns, conducting A/B testing, optimizing game performance and user interface.

4. Legal Basis for Processing

phivip processes your personal data on the following legal grounds as recognized under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to fulfill the services described in the phivip Terms & Conditions that you have agreed to.
• Legal obligation: Processing required to comply with PAGCOR regulations, NPC directives, AML laws, and other applicable Philippine legislation.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications and non-essential cookies, where you have provided explicit and freely given consent. You may withdraw consent at any time by contacting support or adjusting your account settings.

5. Data Sharing and Disclosure

phivip does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data with the following categories of recipients under strict confidentiality obligations:

• Payment processors and e-wallet providers (e.g., GCash, Maya, BPI, BDO) — solely for the purpose of processing financial transactions.
• KYC and identity verification service providers — to fulfill our regulatory obligation to verify player identities.
• AML and fraud screening providers — to detect and prevent financial crime and bonus abuse.
• Game software providers and platform technology partners — who provide the technical infrastructure for our casino games, sports betting markets, and slots.
• Regulatory authorities — including PAGCOR and the National Privacy Commission, where disclosure is required by law or a valid legal order.
• Professional advisors — including legal counsel, auditors, and accountants, under appropriate confidentiality agreements.

Any third-party service provider engaged by phivip is contractually bound to process personal data only on our documented instructions and to maintain appropriate technical and organizational security measures.

6. Cookies and Tracking Technologies

phivip uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Essential cookies: Required for the Platform to function. These enable session authentication, maintain your logged-in state, and support security features. These cookies cannot be disabled without affecting core functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and betting limits you have set.
• Analytics cookies: Collect anonymized data about how users interact with the Platform, helping us identify areas for improvement. No personally identifiable information is captured in analytics data.
• Marketing cookies: Used — only with your explicit consent — to deliver relevant promotional content and measure the effectiveness of our campaigns.

You may manage or withdraw your consent to non-essential cookies through your browser settings or by contacting [email protected]. Note that disabling essential cookies may impair your ability to use the Platform.

7. Data Retention

phivip retains personal data for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable legal retention requirements. Specific retention periods include:

• Account and transaction data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and AML legislation.
• KYC documentation: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Customer support records: Retained for three (3) years from the date of last interaction.
• Marketing consent records: Retained for the duration of your account plus two (2) years to demonstrate compliance.
• Analytics data: Anonymized aggregate data may be retained indefinitely as it cannot be used to identify any individual.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized.

8. Data Security

phivip implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and payment-related records.
• Multi-factor authentication (MFA) options for user accounts.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning.
• 24/7 monitoring of systems for anomalous activity and potential data breaches.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, phivip will notify the National Privacy Commission and affected users within the timeframes prescribed by the Data Privacy Act and its Implementing Rules.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you are entitled to the following rights with respect to your personal data held by phivip:

• Right to be informed: You have the right to know what personal data we collect, how we use it, and who we share it with — as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You have the right to receive a copy of personal data you have provided to us in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer at [email protected]. We will respond to your request within thirty (30) calendar days.

10. Children's Privacy and Age Restriction

phivip is strictly an adult gaming platform. In compliance with PAGCOR regulations, we do not permit access to our Platform by any person under the age of 21 years. We do not knowingly collect, process, or store personal data from individuals below this age threshold.

Should we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on phivip, please contact us immediately at [email protected].

11. International Data Transfers

phivip primarily stores and processes personal data within data centers serving the Philippines. In limited circumstances where personal data is transferred to, or accessed from, jurisdictions outside the Philippines — for example, by technology partners or infrastructure providers — we ensure that such transfers are subject to appropriate safeguards, including contractual clauses that impose data protection obligations equivalent to those under Philippine law.

12. Third-Party Links and Services

The phivip Platform may contain references to game providers and other service integrations. This Privacy Policy applies solely to personal data collected and processed by phivip. We are not responsible for the privacy practices of any third-party service providers. We encourage you to review the privacy policies of any third parties whose services you access in connection with your use of the Platform.

13. Changes to This Privacy Policy

phivip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or regulatory requirements. When material changes are made, we will provide prominent notice on the Platform and, where appropriate, notify registered users by email. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us and Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact phivip's designated Data Privacy Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the Platform
• Viber & Telegram: Available 24/7 for Filipino users across Metro Manila, Cebu, Davao, and nationwide

We are committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.